Terms of Service

1. Who we are

FindShifts is a US-based marketplace, operated by Universal SAAS Agency LLC, that connects hourly workers with employers through the findshifts.work website and the FindShifts app. We are not the employer of workers who find shifts through FindShifts. Workers operate as independent contractors. Employers are responsible for their own employment law compliance. These terms are between you and us, not Apple or Google.

2. Accounts

You must be 18 or older to create a FindShifts account. You’re responsible for keeping your password secure and for all activity under your account. Don’t impersonate others or create accounts with false information. You can delete your account at any time in the app (Profile → Account settings → Delete account); our Privacy Policy explains what we keep afterwards.

3. Payments and fees

• Employersapprove the hours each worker clocks, then pay for them by card through Stripe. Each payment is the workers’ wages plus a FindShifts service fee of 20% of those wages, shown before you pay.
• Workerskeep 100% of their wages: FindShifts takes no fee from worker pay. Wages are sent to your Stripe account after the employer’s payment clears, and Stripe pays them out to your bank on its payout schedule. You must finish Stripe’s payout setup to be paid.
• Payments are processed by Stripe. By setting up payouts you agree to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service.
• If an employer’s payment is refunded, or a chargeback is filed against it, payouts from that payment may be held. If the refund goes through or the chargeback is lost, payouts already made from that payment may be reversed. We will work with both sides to resolve what is owed.

4. Content and conduct

You are responsible for what you post: job listings, profiles, messages and reviews. We have zero tolerance for objectionable content or abusive users. You may not:

• Harass, threaten, or discriminate against any user, or post hateful, sexual or violent content
• Commit wage theft or time fraud, or falsify clock-ins
• Post shifts for illegal activities, or misleading jobs
• Spam users, or use FindShifts to recruit people off the platform to avoid fees
• Reverse-engineer, scrape, or abuse the platform or its APIs

You can block or report anyone in the app. We review reports and act on objectionable content, normally within 24 hours, by removing the content and, where needed, suspending or terminating the account that posted it.

5. AI features

FindShifts includes AI assistants (Sage for workers, Morgan for employers), AI-drafted cover notes and job posts, and an optional clock-in selfie check. AI output can be wrong. Check anything that matters, and don’t rely on it as legal, tax or financial advice. Employers make their own hiring decisions.

6. Disputes

Disputes between workers and employers should first be brought to FindShifts support. If unresolved, disputes are subject to binding arbitration under American Arbitration Association rules. Class actions are waived.

7. Limitation of liability

FindShifts provides the platform “as is.” We disclaim warranties of merchantability and fitness for a particular purpose. Our maximum aggregate liability is the total fees you paid us in the prior 12 months.

8. Termination

Either party may end this agreement at any time. Provisions relating to payments owed, indemnification, dispute resolution, and limitation of liability survive termination.

Contact

FindShifts Legal — legal@findshifts.work